7ju77's Privacy Policy

1 Introduction and Scope

7ju77 ("we", "our", or "the platform") provides a trusted online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect from you when you visit or use our website 7ju77.cam, how that information is processed and used, and what steps we take to protect your privacy.

By using our services, you are considered to have agreed to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy. In the event of any ambiguity in this policy, the decision of 7ju77 shall be final.

2 What Information We Collect

7ju77 collects the following types of information from users:

2.1 Registration and Account Information

When you create an account at 7ju77, we collect:

• Your full name and date of birth
• Email address and login password (in encrypted form)
• Mobile number (for verification purposes)
• Residential address (during national ID verification)
• National ID or passport number (as part of the KYC process)

2.2 Financial and Transaction Information

To ensure secure financial transactions, we collect:

• Account numbers for bKash, Nagad, Rocket, or bank transfers
• Deposit and withdrawal history
• Transaction date, time, and amount
• Applicable payment verification details

2.3 Gameplay and Activity Information

For platform operation and service improvement, we record:

• Type, duration, and outcome of games played
• Bonus claims and wagering activity
• VIP level progress and reward history
• Records of participation in promotions and tournaments

2.4 Technical Information

Our servers automatically collect the following information:

• IP address and device type
• Browser version and operating system
• Time of site access and page visit patterns
• Referral source and session duration
• Cookie and local storage data

3 Purpose of Using Information

7ju77 uses your personal information only for the following legitimate purposes:

3.1 Account Management

We use your information to complete your registration, verify your identity (KYC), and ensure the security of your account.

3.2 Service Delivery and Improvement

We analyse information to personalise your gaming experience, offer relevant promotions and bonuses, and improve platform performance.

3.3 Financial Transaction Processing

Your financial information is used to securely process deposits, withdrawals, and bonus payments. The minimum deposit and withdrawal amount is ৳500, and transactions are generally completed within 5 to 30 minutes.

3.4 Responsible Gaming Compliance

We monitor your playing patterns to detect problematic behaviour and provide necessary support. This is an important part of our Responsible Gaming programme.

3.5 Legal Obligations

We are required to comply with applicable regulations for anti-money laundering (AML) and fraud detection. We are obliged to provide information in response to lawful requests from legal authorities.

3.6 Customer Support

We use your account and transaction information to provide 24/7 live chat support and to resolve your issues promptly.

4 Data Retention and Deletion

We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: for the entire duration the account remains active
• Closed accounts: at least five years from the date of closure (in accordance with AML regulations)
• Financial transaction records: at least seven years
• Customer support communications: three years

Once the specified retention period has ended, we securely delete or anonymise your personal information.

5 Sharing Information with Third Parties

7ju77 does not sell your personal information. However, information may be shared with specific third parties in the following limited circumstances:

5.1 Payment Processors

Information necessary for verifying and processing transactions is shared with bKash, Nagad, Rocket, and banking partners.

5.2 Technology and Service Partners

Limited information is shared for operational purposes with game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft), cloud hosting providers, and security testing firms.

5.3 Legal Authorities

We are obliged to provide information in response to valid court orders, legal processes, or mandatory requests from government authorities.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify you before any such change takes place.

6 Cookies and Tracking Technologies

The 7ju77 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our website remember your preferences.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website — maintaining login sessions, security verification, and displaying your balance. Disabling them will prevent the site from working properly.

6.2 Functional Cookies

Used to save your language preferences, display settings, and game preferences. These ensure your personalised experience.

6.3 Analytics Cookies

Collects anonymous statistics to understand site usage patterns. This information helps us improve our services.

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may prevent some services from functioning properly.

7 Data Security Measures

7ju77 has adopted industry-standard security measures to protect your information:

• SSL Encryption: All communication between our website and your browser is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive data stored on our servers (passwords, financial information) is protected with strong encryption algorithms.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active to prevent unauthorised access.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for additional account security.
• Regular Security Audits: Third-party security experts regularly test our systems.
• Staff Training: All staff receive regular training on data protection and access to sensitive information is kept to a minimum.

8 Your Rights

As a user of 7ju77, you have the following rights over your own personal information:

8.1 Right of Access

You may request to know what information we hold about you. Email us at [email protected] and we will provide you with a copy of your information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, please contact us to have it corrected. We will update it as soon as possible.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note that we are required to retain some information due to legal obligations.

8.4 Right to Restrict Processing

In specific cases you may restrict the processing of your information, particularly where the accuracy of the data is disputed or the processing is unlawful.

8.5 Right to Withdraw from Marketing Communications

You may withdraw from receiving promotional emails or notifications at any time. Click the "Unsubscribe" link in the email or inform our support team.

To exercise any of the above rights, email us at [email protected]. We generally respond within 30 business days.

9 Protection of Minors

7ju77 is for persons aged 21 and above only. We do not intentionally collect information from any minor.

Age verification is a mandatory step in the registration process. If we identify that a minor has opened an account, that account will be closed immediately and any information collected will be deleted.

If you believe a minor is using our services, please let us know at [email protected].

10 Policy Changes & Updates

7ju77 reserves the right to modify this privacy policy as needed. This policy may be updated due to legal requirements, technological changes, or changes in business operations.

For significant changes, we will notify you in the following ways:

• Displaying a notice in a prominent place on the website
• Sending a notification to your registered email address
• Noting the date of the change in the "Last Updated" section

If you continue using the platform after any changes, you will be considered to have accepted the updated policy.

11 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, you can contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali available directly on the site

Our privacy team will try to resolve your request as quickly as possible — generally within 30 business days. For more information, visit our FAQ page or read About Us.